FAQ

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What material is the bag made from?

Soft cotton-acrylic blend yarn in warm cream. The red hearts are knit directly into the fabric using colorwork — not glued or sewn on.

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How do I wash it?

Hand wash in cold water with gentle detergent. Lay flat to dry. No tumble dryer, no iron. With proper care it'll last for years.

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How long does production take?

Each bag takes 8–24 hours to make by hand. Orders are ready to ship within 5–9 business days

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What is your return policy?

Returns accepted within 14 days for unused, unwashed items. Minor stitch variation is normal for handmade goods. Damaged or wrong items? Contact us support@josephknits.store within 48 hours with a photo.